Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 820 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.True or false: “Obviously! Everyone knows that.” is an impolite reply. (a) False (b) True
2. 2.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) a polite reply (b) an impolite reply
3. 3.🙋 You didn’t hear the question clearly. What should you do? (a) pretend you heard (b) politely ask again (c) walk away (d) guess and answer
4. 4.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) False (b) True
5. 5.🙋 After answering, what can you politely ask? (a) “Happy now?” (b) “Does that help?” (c) “Wasn’t it obvious?” (d) “Any more silly ones?”
6. 6.🙋 You don’t know the answer to a question. What is best? (a) say you will find out (b) make up an answer (c) ignore the question (d) laugh at the asker
7. 7.🔍 Which is the odd one out? (a) making up an answer (b) repeating the question (c) admitting you don’t know (d) keeping answers short
8. 8.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
9. 9.Which of these is a good Q&A habit? (a) a ten-minute answer (b) making up an answer (c) keeping answers short (d) rolling your eyes
10. 10.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
11. 11.🔍 Which is the odd one out? (a) rolling your eyes (b) making up an answer (c) interrupting the asker (d) looking at everyone
12. 12.Which of these is a poor Q&A habit? (a) thanking the asker (b) a ten-minute answer (c) looking at everyone (d) admitting you don’t know
13. 13.🙋 While someone asks a question, you should… (a) listen till they finish (b) look at your notes (c) interrupt them (d) start packing up
14. 14.True or false: “Obviously! Everyone knows that.” is a polite reply. (a) False (b) True
15. 15.🙋 Good or poor Q&A habit: repeating the question? (a) a good Q&A habit (b) a poor Q&A habit
16. 16.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) True (b) False
17. 17.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) a polite reply (b) an impolite reply
18. 18.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
19. 19.🔍 Which is the odd one out? (a) rolling your eyes (b) keeping answers short (c) looking at everyone (d) thanking the asker
20. 20.🔍 Which is the odd one out? (a) a ten-minute answer (b) looking at everyone (c) admitting you don’t know (d) repeating the question
21. 21.🙋 Good or poor Q&A habit: keeping answers short? (a) a good Q&A habit (b) a poor Q&A habit
22. 22.Which of these is a poor Q&A habit? (a) answering only friends (b) thanking the asker (c) looking at everyone (d) admitting you don’t know
23. 23.Which of these is a good Q&A habit? (a) arguing angrily (b) making up an answer (c) rolling your eyes (d) thanking the asker
24. 24.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
25. 25.Which of these is a good Q&A habit? (a) interrupting the asker (b) making up an answer (c) staying calm (d) rolling your eyes
26. 26.🔍 Which is the odd one out? (a) admitting you don’t know (b) repeating the question (c) keeping answers short (d) interrupting the asker
27. 27.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a poor Q&A habit (b) a good Q&A habit
28. 28.Which of these is a poor Q&A habit? (a) staying calm (b) interrupting the asker (c) looking at everyone (d) thanking the asker
29. 29.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) a polite reply (b) an impolite reply
30. 30.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) True (b) False
31. 31.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
32. 32.🔍 Which is the odd one out? (a) a ten-minute answer (b) interrupting the asker (c) rolling your eyes (d) staying calm
33. 33.True or false: “Ask someone else.” is a polite reply. (a) True (b) False
34. 34.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply
35. 35.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) a polite reply (b) an impolite reply
36. 36.True or false: “That is a great question — thank you.” is an impolite reply. (a) False (b) True
37. 37.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) an impolite reply (b) a polite reply
38. 38.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
39. 39.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
40. 40.Which of these is a poor Q&A habit? (a) keeping answers short (b) rolling your eyes (c) repeating the question (d) admitting you don’t know

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