Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 832 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 After answering, what can you politely ask? (a) “Any more silly ones?” (b) “Happy now?” (c) “Wasn’t it obvious?” (d) “Does that help?”
2. 2.🙋 Good or poor Q&A habit: looking at everyone? (a) a good Q&A habit (b) a poor Q&A habit
3. 3.🙋 Good or poor Q&A habit: repeating the question? (a) a poor Q&A habit (b) a good Q&A habit
4. 4.🙋 What does “Q&A” stand for? (a) quiz and award (b) quick and amazing (c) queue and arrive (d) questions and answers
5. 5.True or false: “Good point. Let me explain that part again.” is an impolite reply. (a) True (b) False
6. 6.True or false: “That is a great question — thank you.” is a polite reply. (a) True (b) False
7. 7.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) an impolite reply (b) a polite reply
8. 8.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) an impolite reply (b) a polite reply
9. 9.🙋 You didn’t hear the question clearly. What should you do? (a) pretend you heard (b) guess and answer (c) politely ask again (d) walk away
10. 10.Which of these is a good Q&A habit? (a) interrupting the asker (b) arguing angrily (c) answering only friends (d) keeping answers short
11. 11.🔍 Which is the odd one out? (a) repeating the question (b) thanking the asker (c) staying calm (d) interrupting the asker
12. 12.Which of these is a good Q&A habit? (a) interrupting the asker (b) answering only friends (c) repeating the question (d) making up an answer
13. 13.Which of these is a poor Q&A habit? (a) looking at everyone (b) staying calm (c) admitting you don’t know (d) a ten-minute answer
14. 14.Which of these is a poor Q&A habit? (a) looking at everyone (b) thanking the asker (c) making up an answer (d) keeping answers short
15. 15.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) an impolite reply (b) a polite reply
16. 16.🙋 Good or poor Q&A habit: making up an answer? (a) a poor Q&A habit (b) a good Q&A habit
17. 17.Which of these is a poor Q&A habit? (a) repeating the question (b) keeping answers short (c) arguing angrily (d) admitting you don’t know
18. 18.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a poor Q&A habit (b) a good Q&A habit
19. 19.True or false: “I see it differently, but thank you for sharing.” is a polite reply. (a) True (b) False
20. 20.🙋 Many hands go up at once. What is fair? (a) take them one by one (b) shout over them (c) ignore them all (d) answer only friends
21. 21.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
22. 22.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) an impolite reply (b) a polite reply
23. 23.🙋 When you answer an audience question, which do you do first: check if it helped or listen to the question? (a) check if it helped (b) listen to the question
24. 24.🙋 You don’t know the answer to a question. What is best? (a) make up an answer (b) ignore the question (c) laugh at the asker (d) say you will find out
25. 25.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
26. 26.🙋 Good or poor Q&A habit: a ten-minute answer? (a) a poor Q&A habit (b) a good Q&A habit
27. 27.True or false: “Could you please repeat the question?” is a polite reply. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) a ten-minute answer (b) arguing angrily (c) answering only friends (d) admitting you don’t know
29. 29.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
30. 30.🔍 Which is the odd one out? (a) a ten-minute answer (b) interrupting the asker (c) staying calm (d) answering only friends
31. 31.🙋 Good or poor Q&A habit: interrupting the asker? (a) a poor Q&A habit (b) a good Q&A habit
32. 32.🔍 Which is the odd one out? (a) answering only friends (b) keeping answers short (c) interrupting the asker (d) arguing angrily
33. 33.🔍 Which is the odd one out? (a) making up an answer (b) thanking the asker (c) looking at everyone (d) repeating the question
34. 34.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) a polite reply (b) an impolite reply
35. 35.Which of these is a good Q&A habit? (a) looking at everyone (b) answering only friends (c) a ten-minute answer (d) arguing angrily
36. 36.🙋 When you answer an audience question, which do you do first: thank the asker or check if it helped? (a) thank the asker (b) check if it helped
37. 37.🙋 When you answer an audience question, which do you do first: listen to the question or check if it helped? (a) listen to the question (b) check if it helped
38. 38.🔍 Which is the odd one out? (a) making up an answer (b) interrupting the asker (c) repeating the question (d) answering only friends
39. 39.Which of these is a good Q&A habit? (a) making up an answer (b) staying calm (c) answering only friends (d) interrupting the asker
40. 40.🙋 While someone asks a question, you should… (a) interrupt them (b) look at your notes (c) start packing up (d) listen till they finish

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