Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 839 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) a polite reply (b) an impolite reply
2. 2.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) an impolite reply (b) a polite reply
3. 3.🙋 What does “Q&A” stand for? (a) quick and amazing (b) quiz and award (c) queue and arrive (d) questions and answers
4. 4.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) an impolite reply (b) a polite reply
5. 5.🔍 Which is the odd one out? (a) arguing angrily (b) interrupting the asker (c) looking at everyone (d) rolling your eyes
6. 6.Which of these is a poor Q&A habit? (a) repeating the question (b) keeping answers short (c) looking at everyone (d) answering only friends
7. 7.🔍 Which is the odd one out? (a) admitting you don’t know (b) staying calm (c) interrupting the asker (d) thanking the asker
8. 8.🔍 Which is the odd one out? (a) rolling your eyes (b) repeating the question (c) staying calm (d) thanking the asker
9. 9.True or false: “I already said that. Weren’t you listening?” is a polite reply. (a) True (b) False
10. 10.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
11. 11.🙋 You didn’t hear the question clearly. What should you do? (a) pretend you heard (b) walk away (c) politely ask again (d) guess and answer
12. 12.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) False (b) True
13. 13.🙋 Good or poor Q&A habit: thanking the asker? (a) a good Q&A habit (b) a poor Q&A habit
14. 14.🙋 While someone asks a question, you should… (a) look at your notes (b) listen till they finish (c) interrupt them (d) start packing up
15. 15.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) staying calm (c) looking at everyone (d) making up an answer
16. 16.🙋 Many hands go up at once. What is fair? (a) shout over them (b) answer only friends (c) take them one by one (d) ignore them all
17. 17.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
18. 18.Which of these is a poor Q&A habit? (a) thanking the asker (b) interrupting the asker (c) admitting you don’t know (d) keeping answers short
19. 19.🙋 Good or poor Q&A habit: looking at everyone? (a) a good Q&A habit (b) a poor Q&A habit
20. 20.🔍 Which is the odd one out? (a) keeping answers short (b) rolling your eyes (c) making up an answer (d) a ten-minute answer
21. 21.🙋 When you answer an audience question, which do you do first: listen to the question or check if it helped? (a) listen to the question (b) check if it helped
22. 22.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
23. 23.True or false: “I see it differently, but thank you for sharing.” is a polite reply. (a) True (b) False
24. 24.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
25. 25.🙋 You don’t know the answer to a question. What is best? (a) laugh at the asker (b) ignore the question (c) make up an answer (d) say you will find out
26. 26.True or false: “That is a silly question.” is an impolite reply. (a) False (b) True
27. 27.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) a polite reply (b) an impolite reply
28. 28.True or false: “I already said that. Weren’t you listening?” is an impolite reply. (a) False (b) True
29. 29.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) a polite reply (b) an impolite reply
30. 30.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) an impolite reply (b) a polite reply
31. 31.🙋 Good or poor Q&A habit: interrupting the asker? (a) a poor Q&A habit (b) a good Q&A habit
32. 32.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
33. 33.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) a polite reply (b) an impolite reply
34. 34.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) a polite reply (b) an impolite reply
35. 35.Which of these is a good Q&A habit? (a) a ten-minute answer (b) answering only friends (c) interrupting the asker (d) staying calm
36. 36.🔍 Which is the odd one out? (a) interrupting the asker (b) making up an answer (c) answering only friends (d) admitting you don’t know
37. 37.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) an impolite reply (b) a polite reply
38. 38.Which of these is a poor Q&A habit? (a) staying calm (b) admitting you don’t know (c) arguing angrily (d) thanking the asker
39. 39.🙋 Good or poor Q&A habit: making up an answer? (a) a good Q&A habit (b) a poor Q&A habit
40. 40.Which of these is a good Q&A habit? (a) interrupting the asker (b) arguing angrily (c) admitting you don’t know (d) answering only friends

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