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Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 842 · 40 questions
TalentJR

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

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  1. 1.True or false: “That is a great question — thank you.” is an impolite reply. (a) True (b) False
  2. 2.🙋 Good or poor Q&A habit: looking at everyone? (a) a good Q&A habit (b) a poor Q&A habit
  3. 3.🙋 Good or poor Q&A habit: making up an answer? (a) a poor Q&A habit (b) a good Q&A habit
  4. 4.🔍 Which is the odd one out? (a) keeping answers short (b) thanking the asker (c) making up an answer (d) repeating the question
  5. 5.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) a polite reply (b) an impolite reply
  6. 6.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
  7. 7.True or false: “I don’t know. Next.” is a polite reply. (a) True (b) False
  8. 8.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
  9. 9.🙋 Good or poor Q&A habit: thanking the asker? (a) a good Q&A habit (b) a poor Q&A habit
  10. 10.🔍 Which is the odd one out? (a) arguing angrily (b) thanking the asker (c) looking at everyone (d) keeping answers short
  11. 11.🔍 Which is the odd one out? (a) admitting you don’t know (b) a ten-minute answer (c) staying calm (d) thanking the asker
  12. 12.🔍 Which is the odd one out? (a) admitting you don’t know (b) looking at everyone (c) staying calm (d) answering only friends
  13. 13.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
  14. 14.True or false: “Could you please repeat the question?” is an impolite reply. (a) True (b) False
  15. 15.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a poor Q&A habit (b) a good Q&A habit
  16. 16.🙋 Good or poor Q&A habit: repeating the question? (a) a poor Q&A habit (b) a good Q&A habit
  17. 17.🔍 Which is the odd one out? (a) rolling your eyes (b) thanking the asker (c) arguing angrily (d) a ten-minute answer
  18. 18.🔍 Which is the odd one out? (a) arguing angrily (b) keeping answers short (c) answering only friends (d) rolling your eyes
  19. 19.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) an impolite reply (b) a polite reply
  20. 20.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) a polite reply (b) an impolite reply
  21. 21.🔍 Which is the odd one out? (a) thanking the asker (b) interrupting the asker (c) keeping answers short (d) staying calm
  22. 22.Which of these is a poor Q&A habit? (a) keeping answers short (b) repeating the question (c) rolling your eyes (d) staying calm
  23. 23.🙋 While someone asks a question, you should… (a) start packing up (b) look at your notes (c) interrupt them (d) listen till they finish
  24. 24.Which of these is a good Q&A habit? (a) a ten-minute answer (b) arguing angrily (c) admitting you don’t know (d) rolling your eyes
  25. 25.Which of these is a poor Q&A habit? (a) staying calm (b) looking at everyone (c) keeping answers short (d) interrupting the asker
  26. 26.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) an impolite reply (b) a polite reply
  27. 27.🙋 Good or poor Q&A habit: answering only friends? (a) a good Q&A habit (b) a poor Q&A habit
  28. 28.True or false: “That is a silly question.” is an impolite reply. (a) True (b) False
  29. 29.🙋 You didn’t hear the question clearly. What should you do? (a) politely ask again (b) guess and answer (c) walk away (d) pretend you heard
  30. 30.True or false: “I already said that. Weren’t you listening?” is a polite reply. (a) False (b) True
  31. 31.True or false: “I don’t know. Next.” is an impolite reply. (a) True (b) False
  32. 32.🙋 Good or poor Q&A habit: staying calm? (a) a poor Q&A habit (b) a good Q&A habit
  33. 33.🙋 Good or poor Q&A habit: rolling your eyes? (a) a good Q&A habit (b) a poor Q&A habit
  34. 34.Which of these is a good Q&A habit? (a) arguing angrily (b) a ten-minute answer (c) interrupting the asker (d) keeping answers short
  35. 35.🙋 You don’t know the answer to a question. What is best? (a) say you will find out (b) ignore the question (c) laugh at the asker (d) make up an answer
  36. 36.🙋 Good or poor Q&A habit: keeping answers short? (a) a good Q&A habit (b) a poor Q&A habit
  37. 37.True or false: “Ask someone else.” is a polite reply. (a) True (b) False
  38. 38.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) a polite reply (b) an impolite reply
  39. 39.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) keeping answers short (c) repeating the question (d) making up an answer
  40. 40.🙋 After answering, what can you politely ask? (a) “Happy now?” (b) “Wasn’t it obvious?” (c) “Does that help?” (d) “Any more silly ones?”

Answer key

  1. False
  2. a good Q&A habit
  3. a poor Q&A habit
  4. making up an answer
  5. an impolite reply
  6. answer briefly
  7. False
  8. a polite reply
  9. a good Q&A habit
  10. arguing angrily
  11. a ten-minute answer
  12. answering only friends
  13. listen to the question
  14. False
  15. a good Q&A habit
  16. a good Q&A habit
  17. thanking the asker
  18. keeping answers short
  19. an impolite reply
  20. an impolite reply
  21. interrupting the asker
  22. rolling your eyes
  23. listen till they finish
  24. admitting you don’t know
  25. interrupting the asker
  26. a polite reply
  27. a poor Q&A habit
  28. True
  29. politely ask again
  30. False
  31. True
  32. a good Q&A habit
  33. a poor Q&A habit
  34. keeping answers short
  35. say you will find out
  36. a good Q&A habit
  37. False
  38. a polite reply
  39. making up an answer
  40. “Does that help?”

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