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Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 845 · 40 questions
TalentJR

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

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  1. 1.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
  2. 2.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) an impolite reply (b) a polite reply
  3. 3.🙋 Good or poor Q&A habit: arguing angrily? (a) a poor Q&A habit (b) a good Q&A habit
  4. 4.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) a polite reply (b) an impolite reply
  5. 5.🙋 What does “Q&A” stand for? (a) queue and arrive (b) quick and amazing (c) quiz and award (d) questions and answers
  6. 6.True or false: “That is a great question — thank you.” is an impolite reply. (a) False (b) True
  7. 7.🙋 You didn’t hear the question clearly. What should you do? (a) guess and answer (b) pretend you heard (c) walk away (d) politely ask again
  8. 8.🙋 Good or poor Q&A habit: making up an answer? (a) a good Q&A habit (b) a poor Q&A habit
  9. 9.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) a polite reply (b) an impolite reply
  10. 10.🔍 Which is the odd one out? (a) thanking the asker (b) keeping answers short (c) looking at everyone (d) rolling your eyes
  11. 11.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
  12. 12.True or false: “I see it differently, but thank you for sharing.” is an impolite reply. (a) True (b) False
  13. 13.🙋 Good or poor Q&A habit: thanking the asker? (a) a poor Q&A habit (b) a good Q&A habit
  14. 14.True or false: “I see it differently, but thank you for sharing.” is a polite reply. (a) False (b) True
  15. 15.True or false: “That is a silly question.” is an impolite reply. (a) True (b) False
  16. 16.🔍 Which is the odd one out? (a) thanking the asker (b) looking at everyone (c) keeping answers short (d) making up an answer
  17. 17.🙋 Good or poor Q&A habit: answering only friends? (a) a poor Q&A habit (b) a good Q&A habit
  18. 18.🙋 While someone asks a question, you should… (a) look at your notes (b) listen till they finish (c) start packing up (d) interrupt them
  19. 19.🙋 Good or poor Q&A habit: a ten-minute answer? (a) a good Q&A habit (b) a poor Q&A habit
  20. 20.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) an impolite reply (b) a polite reply
  21. 21.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
  22. 22.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) an impolite reply (b) a polite reply
  23. 23.🔍 Which is the odd one out? (a) thanking the asker (b) keeping answers short (c) arguing angrily (d) repeating the question
  24. 24.True or false: “I don’t know. Next.” is a polite reply. (a) False (b) True
  25. 25.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) False (b) True
  26. 26.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
  27. 27.🔍 Which is the odd one out? (a) arguing angrily (b) looking at everyone (c) interrupting the asker (d) answering only friends
  28. 28.🔍 Which is the odd one out? (a) making up an answer (b) admitting you don’t know (c) interrupting the asker (d) answering only friends
  29. 29.Which of these is a poor Q&A habit? (a) repeating the question (b) staying calm (c) looking at everyone (d) rolling your eyes
  30. 30.🙋 After answering, what can you politely ask? (a) “Any more silly ones?” (b) “Does that help?” (c) “Wasn’t it obvious?” (d) “Happy now?”
  31. 31.Which of these is a poor Q&A habit? (a) staying calm (b) keeping answers short (c) repeating the question (d) answering only friends
  32. 32.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
  33. 33.Which of these is a good Q&A habit? (a) rolling your eyes (b) keeping answers short (c) answering only friends (d) interrupting the asker
  34. 34.🔍 Which is the odd one out? (a) arguing angrily (b) a ten-minute answer (c) interrupting the asker (d) thanking the asker
  35. 35.True or false: “That is a great question — thank you.” is a polite reply. (a) False (b) True
  36. 36.🙋 Good or poor Q&A habit: staying calm? (a) a good Q&A habit (b) a poor Q&A habit
  37. 37.Which of these is a good Q&A habit? (a) answering only friends (b) interrupting the asker (c) a ten-minute answer (d) looking at everyone
  38. 38.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a poor Q&A habit (b) a good Q&A habit
  39. 39.🔍 Which is the odd one out? (a) answering only friends (b) interrupting the asker (c) making up an answer (d) repeating the question
  40. 40.True or false: “That is a silly question.” is a polite reply. (a) False (b) True

Answer key

  1. answer briefly
  2. a polite reply
  3. a poor Q&A habit
  4. a polite reply
  5. questions and answers
  6. False
  7. politely ask again
  8. a poor Q&A habit
  9. an impolite reply
  10. rolling your eyes
  11. listen to the question
  12. False
  13. a good Q&A habit
  14. True
  15. True
  16. making up an answer
  17. a poor Q&A habit
  18. listen till they finish
  19. a poor Q&A habit
  20. an impolite reply
  21. a polite reply
  22. a polite reply
  23. arguing angrily
  24. False
  25. True
  26. thank the asker
  27. looking at everyone
  28. admitting you don’t know
  29. rolling your eyes
  30. “Does that help?”
  31. answering only friends
  32. thank the asker
  33. keeping answers short
  34. thanking the asker
  35. True
  36. a good Q&A habit
  37. looking at everyone
  38. a good Q&A habit
  39. repeating the question
  40. False

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