Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 85 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.Which of these is a good Q&A habit? (a) repeating the question (b) making up an answer (c) a ten-minute answer (d) arguing angrily
2. 2.🙋 Good or poor Q&A habit: thanking the asker? (a) a poor Q&A habit (b) a good Q&A habit
3. 3.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) False (b) True
4. 4.🔍 Which is the odd one out? (a) keeping answers short (b) rolling your eyes (c) repeating the question (d) looking at everyone
5. 5.🙋 You didn’t hear the question clearly. What should you do? (a) walk away (b) pretend you heard (c) guess and answer (d) politely ask again
6. 6.🙋 Good or poor Q&A habit: interrupting the asker? (a) a poor Q&A habit (b) a good Q&A habit
7. 7.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) a polite reply (b) an impolite reply
8. 8.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) an impolite reply (b) a polite reply
9. 9.🙋 Good or poor Q&A habit: arguing angrily? (a) a good Q&A habit (b) a poor Q&A habit
10. 10.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a good Q&A habit (b) a poor Q&A habit
11. 11.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) a polite reply (b) an impolite reply
12. 12.Which of these is a good Q&A habit? (a) interrupting the asker (b) a ten-minute answer (c) thanking the asker (d) answering only friends
13. 13.🙋 Good or poor Q&A habit: staying calm? (a) a poor Q&A habit (b) a good Q&A habit
14. 14.True or false: “Obviously! Everyone knows that.” is an impolite reply. (a) False (b) True
15. 15.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) looking at everyone (c) thanking the asker (d) a ten-minute answer
16. 16.🔍 Which is the odd one out? (a) admitting you don’t know (b) keeping answers short (c) thanking the asker (d) arguing angrily
17. 17.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) an impolite reply (b) a polite reply
18. 18.🙋 After answering, what can you politely ask? (a) “Wasn’t it obvious?” (b) “Does that help?” (c) “Happy now?” (d) “Any more silly ones?”
19. 19.🙋 When you answer an audience question, which do you do first: check if it helped or listen to the question? (a) check if it helped (b) listen to the question
20. 20.🙋 Good or poor Q&A habit: looking at everyone? (a) a poor Q&A habit (b) a good Q&A habit
21. 21.Which of these is a poor Q&A habit? (a) making up an answer (b) looking at everyone (c) repeating the question (d) keeping answers short
22. 22.True or false: “I already said that. Weren’t you listening?” is an impolite reply. (a) True (b) False
23. 23.True or false: “That is a silly question.” is a polite reply. (a) False (b) True
24. 24.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) a polite reply (b) an impolite reply
25. 25.🔍 Which is the odd one out? (a) thanking the asker (b) arguing angrily (c) answering only friends (d) a ten-minute answer
26. 26.🔍 Which is the odd one out? (a) admitting you don’t know (b) looking at everyone (c) thanking the asker (d) a ten-minute answer
27. 27.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) True (b) False
28. 28.True or false: “I don’t know. Next.” is a polite reply. (a) False (b) True
29. 29.True or false: “Obviously! Everyone knows that.” is a polite reply. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) thanking the asker (b) staying calm (c) repeating the question (d) interrupting the asker
31. 31.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) an impolite reply (b) a polite reply
32. 32.True or false: “Ask someone else.” is an impolite reply. (a) True (b) False
33. 33.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) an impolite reply (b) a polite reply
34. 34.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
35. 35.🙋 Good or poor Q&A habit: repeating the question? (a) a poor Q&A habit (b) a good Q&A habit
36. 36.🔍 Which is the odd one out? (a) looking at everyone (b) making up an answer (c) staying calm (d) admitting you don’t know
37. 37.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) an impolite reply (b) a polite reply
38. 38.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
39. 39.🙋 What does “Q&A” stand for? (a) questions and answers (b) quiz and award (c) queue and arrive (d) quick and amazing
40. 40.Which of these is a good Q&A habit? (a) staying calm (b) interrupting the asker (c) answering only friends (d) a ten-minute answer

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