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Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 885 · 40 questions
TalentJR

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

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  1. 1.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
  2. 2.🙋 What does “Q&A” stand for? (a) quick and amazing (b) quiz and award (c) queue and arrive (d) questions and answers
  3. 3.🙋 When you answer an audience question, which do you do first: thank the asker or check if it helped? (a) thank the asker (b) check if it helped
  4. 4.True or false: “I see it differently, but thank you for sharing.” is a polite reply. (a) True (b) False
  5. 5.🙋 Good or poor Q&A habit: interrupting the asker? (a) a good Q&A habit (b) a poor Q&A habit
  6. 6.Which of these is a poor Q&A habit? (a) looking at everyone (b) repeating the question (c) making up an answer (d) keeping answers short
  7. 7.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) False (b) True
  8. 8.Which of these is a good Q&A habit? (a) answering only friends (b) interrupting the asker (c) making up an answer (d) repeating the question
  9. 9.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) a polite reply (b) an impolite reply
  10. 10.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) a polite reply (b) an impolite reply
  11. 11.🙋 Good or poor Q&A habit: rolling your eyes? (a) a poor Q&A habit (b) a good Q&A habit
  12. 12.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) an impolite reply (b) a polite reply
  13. 13.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
  14. 14.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) a polite reply (b) an impolite reply
  15. 15.Which of these is a poor Q&A habit? (a) staying calm (b) a ten-minute answer (c) looking at everyone (d) repeating the question
  16. 16.🙋 You don’t know the answer to a question. What is best? (a) make up an answer (b) say you will find out (c) ignore the question (d) laugh at the asker
  17. 17.🙋 Good or poor Q&A habit: thanking the asker? (a) a good Q&A habit (b) a poor Q&A habit
  18. 18.🙋 You didn’t hear the question clearly. What should you do? (a) pretend you heard (b) walk away (c) politely ask again (d) guess and answer
  19. 19.🔍 Which is the odd one out? (a) keeping answers short (b) repeating the question (c) staying calm (d) making up an answer
  20. 20.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) True (b) False
  21. 21.🙋 Many hands go up at once. What is fair? (a) shout over them (b) ignore them all (c) answer only friends (d) take them one by one
  22. 22.True or false: “Could you please repeat the question?” is a polite reply. (a) True (b) False
  23. 23.🙋 Good or poor Q&A habit: arguing angrily? (a) a good Q&A habit (b) a poor Q&A habit
  24. 24.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a poor Q&A habit (b) a good Q&A habit
  25. 25.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
  26. 26.🙋 When you answer an audience question, which do you do first: answer briefly or listen to the question? (a) answer briefly (b) listen to the question
  27. 27.🔍 Which is the odd one out? (a) answering only friends (b) thanking the asker (c) arguing angrily (d) making up an answer
  28. 28.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) a polite reply (b) an impolite reply
  29. 29.🙋 Good or poor Q&A habit: answering only friends? (a) a poor Q&A habit (b) a good Q&A habit
  30. 30.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
  31. 31.True or false: “Could you please repeat the question?” is an impolite reply. (a) False (b) True
  32. 32.🙋 After answering, what can you politely ask? (a) “Any more silly ones?” (b) “Wasn’t it obvious?” (c) “Does that help?” (d) “Happy now?”
  33. 33.Which of these is a poor Q&A habit? (a) arguing angrily (b) keeping answers short (c) staying calm (d) looking at everyone
  34. 34.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply
  35. 35.🙋 When you answer an audience question, which do you do first: listen to the question or answer briefly? (a) listen to the question (b) answer briefly
  36. 36.True or false: “I already said that. Weren’t you listening?” is a polite reply. (a) False (b) True
  37. 37.True or false: “Good point. Let me explain that part again.” is an impolite reply. (a) False (b) True
  38. 38.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) a polite reply (b) an impolite reply
  39. 39.True or false: “I don’t know. Next.” is a polite reply. (a) False (b) True
  40. 40.🔍 Which is the odd one out? (a) a ten-minute answer (b) looking at everyone (c) admitting you don’t know (d) thanking the asker

Answer key

  1. answer briefly
  2. questions and answers
  3. thank the asker
  4. True
  5. a poor Q&A habit
  6. making up an answer
  7. False
  8. repeating the question
  9. a polite reply
  10. a polite reply
  11. a poor Q&A habit
  12. an impolite reply
  13. thank the asker
  14. an impolite reply
  15. a ten-minute answer
  16. say you will find out
  17. a good Q&A habit
  18. politely ask again
  19. making up an answer
  20. True
  21. take them one by one
  22. True
  23. a poor Q&A habit
  24. a good Q&A habit
  25. listen to the question
  26. listen to the question
  27. thanking the asker
  28. an impolite reply
  29. a poor Q&A habit
  30. answer briefly
  31. False
  32. “Does that help?”
  33. arguing angrily
  34. an impolite reply
  35. listen to the question
  36. False
  37. False
  38. a polite reply
  39. False
  40. a ten-minute answer

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