Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 887 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.Which of these is a poor Q&A habit? (a) staying calm (b) admitting you don’t know (c) a ten-minute answer (d) repeating the question
2. 2.Which of these is a good Q&A habit? (a) a ten-minute answer (b) interrupting the asker (c) repeating the question (d) arguing angrily
3. 3.🔍 Which is the odd one out? (a) admitting you don’t know (b) repeating the question (c) thanking the asker (d) interrupting the asker
4. 4.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
5. 5.🙋 Good or poor Q&A habit: thanking the asker? (a) a good Q&A habit (b) a poor Q&A habit
6. 6.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) an impolite reply (b) a polite reply
7. 7.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) False (b) True
8. 8.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
9. 9.🙋 While someone asks a question, you should… (a) start packing up (b) interrupt them (c) listen till they finish (d) look at your notes
10. 10.Which of these is a poor Q&A habit? (a) repeating the question (b) arguing angrily (c) keeping answers short (d) staying calm
11. 11.Which of these is a poor Q&A habit? (a) looking at everyone (b) keeping answers short (c) admitting you don’t know (d) interrupting the asker
12. 12.🔍 Which is the odd one out? (a) keeping answers short (b) rolling your eyes (c) admitting you don’t know (d) thanking the asker
13. 13.🙋 Good or poor Q&A habit: interrupting the asker? (a) a poor Q&A habit (b) a good Q&A habit
14. 14.🙋 Good or poor Q&A habit: answering only friends? (a) a good Q&A habit (b) a poor Q&A habit
15. 15.🙋 When you answer an audience question, which do you do first: listen to the question or answer briefly? (a) listen to the question (b) answer briefly
16. 16.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
17. 17.True or false: “Could you please repeat the question?” is an impolite reply. (a) True (b) False
18. 18.🙋 When you answer an audience question, which do you do first: thank the asker or check if it helped? (a) thank the asker (b) check if it helped
19. 19.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
20. 20.🙋 Good or poor Q&A habit: staying calm? (a) a poor Q&A habit (b) a good Q&A habit
21. 21.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) an impolite reply (b) a polite reply
22. 22.Which of these is a poor Q&A habit? (a) looking at everyone (b) repeating the question (c) keeping answers short (d) answering only friends
23. 23.Which of these is a good Q&A habit? (a) making up an answer (b) answering only friends (c) admitting you don’t know (d) a ten-minute answer
24. 24.🙋 You didn’t hear the question clearly. What should you do? (a) pretend you heard (b) walk away (c) politely ask again (d) guess and answer
25. 25.Which of these is a good Q&A habit? (a) answering only friends (b) thanking the asker (c) arguing angrily (d) a ten-minute answer
26. 26.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) a polite reply (b) an impolite reply
27. 27.🔍 Which is the odd one out? (a) admitting you don’t know (b) staying calm (c) keeping answers short (d) answering only friends
28. 28.🙋 Many hands go up at once. What is fair? (a) ignore them all (b) take them one by one (c) answer only friends (d) shout over them
29. 29.True or false: “That is a silly question.” is an impolite reply. (a) False (b) True
30. 30.Which of these is a poor Q&A habit? (a) looking at everyone (b) repeating the question (c) rolling your eyes (d) keeping answers short
31. 31.🙋 Good or poor Q&A habit: making up an answer? (a) a poor Q&A habit (b) a good Q&A habit
32. 32.True or false: “Could you please repeat the question?” is a polite reply. (a) True (b) False
33. 33.True or false: “Good point. Let me explain that part again.” is an impolite reply. (a) False (b) True
34. 34.True or false: “I already said that. Weren’t you listening?” is an impolite reply. (a) True (b) False
35. 35.True or false: “I don’t know. Next.” is a polite reply. (a) False (b) True
36. 36.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) an impolite reply (b) a polite reply
37. 37.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a poor Q&A habit (b) a good Q&A habit
38. 38.🙋 Good or poor Q&A habit: repeating the question? (a) a good Q&A habit (b) a poor Q&A habit
39. 39.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) an impolite reply (b) a polite reply
40. 40.🙋 You don’t know the answer to a question. What is best? (a) laugh at the asker (b) say you will find out (c) ignore the question (d) make up an answer

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