Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 888 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a good Q&A habit (b) a poor Q&A habit
2. 2.🙋 You don’t know the answer to a question. What is best? (a) make up an answer (b) ignore the question (c) laugh at the asker (d) say you will find out
3. 3.🙋 When you answer an audience question, which do you do first: answer briefly or listen to the question? (a) answer briefly (b) listen to the question
4. 4.🙋 Good or poor Q&A habit: making up an answer? (a) a poor Q&A habit (b) a good Q&A habit
5. 5.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
6. 6.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) an impolite reply (b) a polite reply
7. 7.🔍 Which is the odd one out? (a) interrupting the asker (b) answering only friends (c) arguing angrily (d) admitting you don’t know
8. 8.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
9. 9.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
10. 10.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) a polite reply (b) an impolite reply
11. 11.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
12. 12.🙋 Good or poor Q&A habit: interrupting the asker? (a) a good Q&A habit (b) a poor Q&A habit
13. 13.🙋 You didn’t hear the question clearly. What should you do? (a) walk away (b) pretend you heard (c) politely ask again (d) guess and answer
14. 14.True or false: “I see it differently, but thank you for sharing.” is a polite reply. (a) True (b) False
15. 15.Which of these is a good Q&A habit? (a) arguing angrily (b) answering only friends (c) making up an answer (d) keeping answers short
16. 16.True or false: “I see it differently, but thank you for sharing.” is an impolite reply. (a) False (b) True
17. 17.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) False (b) True
18. 18.True or false: “Could you please repeat the question?” is an impolite reply. (a) True (b) False
19. 19.🙋 Good or poor Q&A habit: repeating the question? (a) a good Q&A habit (b) a poor Q&A habit
20. 20.🙋 Many hands go up at once. What is fair? (a) ignore them all (b) answer only friends (c) take them one by one (d) shout over them
21. 21.🔍 Which is the odd one out? (a) staying calm (b) arguing angrily (c) looking at everyone (d) admitting you don’t know
22. 22.🔍 Which is the odd one out? (a) staying calm (b) answering only friends (c) rolling your eyes (d) making up an answer
23. 23.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) an impolite reply (b) a polite reply
24. 24.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
25. 25.🔍 Which is the odd one out? (a) repeating the question (b) looking at everyone (c) answering only friends (d) staying calm
26. 26.🔍 Which is the odd one out? (a) admitting you don’t know (b) repeating the question (c) keeping answers short (d) interrupting the asker
27. 27.🙋 What does “Q&A” stand for? (a) quiz and award (b) quick and amazing (c) queue and arrive (d) questions and answers
28. 28.True or false: “That is a great question — thank you.” is a polite reply. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) rolling your eyes (b) repeating the question (c) keeping answers short (d) staying calm
30. 30.Which of these is a poor Q&A habit? (a) staying calm (b) thanking the asker (c) rolling your eyes (d) keeping answers short
31. 31.Which of these is a poor Q&A habit? (a) repeating the question (b) staying calm (c) interrupting the asker (d) thanking the asker
32. 32.True or false: “I don’t know. Next.” is an impolite reply. (a) False (b) True
33. 33.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) an impolite reply (b) a polite reply
34. 34.True or false: “Could you please repeat the question?” is a polite reply. (a) True (b) False
35. 35.🙋 Good or poor Q&A habit: a ten-minute answer? (a) a poor Q&A habit (b) a good Q&A habit
36. 36.Which of these is a good Q&A habit? (a) making up an answer (b) rolling your eyes (c) arguing angrily (d) looking at everyone
37. 37.🙋 While someone asks a question, you should… (a) look at your notes (b) start packing up (c) interrupt them (d) listen till they finish
38. 38.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
39. 39.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) an impolite reply (b) a polite reply
40. 40.Which of these is a poor Q&A habit? (a) a ten-minute answer (b) staying calm (c) admitting you don’t know (d) repeating the question

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