Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 89 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) keeping answers short (c) looking at everyone (d) arguing angrily
2. 2.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) an impolite reply (b) a polite reply
3. 3.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) an impolite reply (b) a polite reply
4. 4.🙋 Good or poor Q&A habit: arguing angrily? (a) a good Q&A habit (b) a poor Q&A habit
5. 5.🙋 You didn’t hear the question clearly. What should you do? (a) guess and answer (b) pretend you heard (c) politely ask again (d) walk away
6. 6.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) True (b) False
7. 7.True or false: “Good point. Let me explain that part again.” is an impolite reply. (a) False (b) True
8. 8.Which of these is a good Q&A habit? (a) interrupting the asker (b) arguing angrily (c) a ten-minute answer (d) repeating the question
9. 9.True or false: “That is a great question — thank you.” is an impolite reply. (a) False (b) True
10. 10.🙋 Good or poor Q&A habit: answering only friends? (a) a good Q&A habit (b) a poor Q&A habit
11. 11.🙋 Good or poor Q&A habit: making up an answer? (a) a poor Q&A habit (b) a good Q&A habit
12. 12.True or false: “That is a silly question.” is a polite reply. (a) True (b) False
13. 13.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) an impolite reply (b) a polite reply
14. 14.True or false: “Ask someone else.” is a polite reply. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) thanking the asker (b) repeating the question (c) keeping answers short (d) answering only friends
16. 16.🙋 Good or poor Q&A habit: rolling your eyes? (a) a poor Q&A habit (b) a good Q&A habit
17. 17.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
18. 18.Which of these is a poor Q&A habit? (a) thanking the asker (b) making up an answer (c) looking at everyone (d) admitting you don’t know
19. 19.True or false: “Obviously! Everyone knows that.” is a polite reply. (a) False (b) True
20. 20.True or false: “I see it differently, but thank you for sharing.” is an impolite reply. (a) True (b) False
21. 21.🙋 After answering, what can you politely ask? (a) “Happy now?” (b) “Does that help?” (c) “Wasn’t it obvious?” (d) “Any more silly ones?”
22. 22.🙋 While someone asks a question, you should… (a) start packing up (b) interrupt them (c) listen till they finish (d) look at your notes
23. 23.Which of these is a good Q&A habit? (a) interrupting the asker (b) keeping answers short (c) answering only friends (d) a ten-minute answer
24. 24.Which of these is a poor Q&A habit? (a) keeping answers short (b) a ten-minute answer (c) looking at everyone (d) repeating the question
25. 25.🔍 Which is the odd one out? (a) interrupting the asker (b) arguing angrily (c) looking at everyone (d) rolling your eyes
26. 26.Which of these is a good Q&A habit? (a) answering only friends (b) arguing angrily (c) rolling your eyes (d) staying calm
27. 27.🙋 When you answer an audience question, which do you do first: check if it helped or listen to the question? (a) check if it helped (b) listen to the question
28. 28.🔍 Which is the odd one out? (a) staying calm (b) answering only friends (c) rolling your eyes (d) a ten-minute answer
29. 29.🔍 Which is the odd one out? (a) arguing angrily (b) repeating the question (c) rolling your eyes (d) a ten-minute answer
30. 30.True or false: “I don’t know. Next.” is an impolite reply. (a) True (b) False
31. 31.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) an impolite reply (b) a polite reply
32. 32.🙋 Many hands go up at once. What is fair? (a) shout over them (b) ignore them all (c) answer only friends (d) take them one by one
33. 33.🙋 Good or poor Q&A habit: looking at everyone? (a) a poor Q&A habit (b) a good Q&A habit
34. 34.🙋 When you answer an audience question, which do you do first: answer briefly or listen to the question? (a) answer briefly (b) listen to the question
35. 35.🙋 Good or poor Q&A habit: interrupting the asker? (a) a good Q&A habit (b) a poor Q&A habit
36. 36.🙋 When you answer an audience question, which do you do first: listen to the question or answer briefly? (a) listen to the question (b) answer briefly
37. 37.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
38. 38.🙋 You don’t know the answer to a question. What is best? (a) laugh at the asker (b) ignore the question (c) make up an answer (d) say you will find out
39. 39.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) a polite reply (b) an impolite reply
40. 40.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) an impolite reply (b) a polite reply

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