Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 907 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.Which of these is a poor Q&A habit? (a) thanking the asker (b) interrupting the asker (c) repeating the question (d) looking at everyone
2. 2.🙋 You don’t know the answer to a question. What is best? (a) ignore the question (b) laugh at the asker (c) make up an answer (d) say you will find out
3. 3.🙋 Good or poor Q&A habit: making up an answer? (a) a poor Q&A habit (b) a good Q&A habit
4. 4.🔍 Which is the odd one out? (a) making up an answer (b) a ten-minute answer (c) rolling your eyes (d) keeping answers short
5. 5.🙋 What does “Q&A” stand for? (a) quick and amazing (b) quiz and award (c) queue and arrive (d) questions and answers
6. 6.🔍 Which is the odd one out? (a) thanking the asker (b) admitting you don’t know (c) interrupting the asker (d) repeating the question
7. 7.Which of these is a good Q&A habit? (a) interrupting the asker (b) making up an answer (c) rolling your eyes (d) admitting you don’t know
8. 8.True or false: “Ask someone else.” is an impolite reply. (a) True (b) False
9. 9.True or false: “Good point. Let me explain that part again.” is an impolite reply. (a) True (b) False
10. 10.🙋 You didn’t hear the question clearly. What should you do? (a) politely ask again (b) pretend you heard (c) walk away (d) guess and answer
11. 11.🔍 Which is the odd one out? (a) interrupting the asker (b) answering only friends (c) making up an answer (d) admitting you don’t know
12. 12.🙋 After answering, what can you politely ask? (a) “Wasn’t it obvious?” (b) “Any more silly ones?” (c) “Happy now?” (d) “Does that help?”
13. 13.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) a polite reply (b) an impolite reply
14. 14.Which of these is a good Q&A habit? (a) keeping answers short (b) interrupting the asker (c) answering only friends (d) arguing angrily
15. 15.🙋 Many hands go up at once. What is fair? (a) ignore them all (b) shout over them (c) answer only friends (d) take them one by one
16. 16.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) a polite reply (b) an impolite reply
17. 17.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
18. 18.🙋 Good or poor Q&A habit: repeating the question? (a) a poor Q&A habit (b) a good Q&A habit
19. 19.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) a polite reply (b) an impolite reply
20. 20.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a poor Q&A habit (b) a good Q&A habit
21. 21.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
22. 22.🔍 Which is the odd one out? (a) keeping answers short (b) looking at everyone (c) answering only friends (d) repeating the question
23. 23.🙋 While someone asks a question, you should… (a) interrupt them (b) look at your notes (c) start packing up (d) listen till they finish
24. 24.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
25. 25.🙋 When you answer an audience question, which do you do first: listen to the question or check if it helped? (a) listen to the question (b) check if it helped
26. 26.🙋 Good or poor Q&A habit: staying calm? (a) a poor Q&A habit (b) a good Q&A habit
27. 27.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply
28. 28.Which of these is a good Q&A habit? (a) making up an answer (b) a ten-minute answer (c) rolling your eyes (d) staying calm
29. 29.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) an impolite reply (b) a polite reply
30. 30.🙋 Good or poor Q&A habit: a ten-minute answer? (a) a poor Q&A habit (b) a good Q&A habit
31. 31.🔍 Which is the odd one out? (a) staying calm (b) repeating the question (c) keeping answers short (d) rolling your eyes
32. 32.🙋 Good or poor Q&A habit: rolling your eyes? (a) a poor Q&A habit (b) a good Q&A habit
33. 33.🔍 Which is the odd one out? (a) staying calm (b) answering only friends (c) making up an answer (d) interrupting the asker
34. 34.🔍 Which is the odd one out? (a) rolling your eyes (b) answering only friends (c) thanking the asker (d) making up an answer
35. 35.True or false: “Could you please repeat the question?” is an impolite reply. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) keeping answers short (b) repeating the question (c) staying calm (d) a ten-minute answer
37. 37.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) an impolite reply (b) a polite reply
38. 38.Which of these is a poor Q&A habit? (a) rolling your eyes (b) looking at everyone (c) thanking the asker (d) keeping answers short
39. 39.True or false: “That is a silly question.” is a polite reply. (a) True (b) False
40. 40.🙋 Good or poor Q&A habit: arguing angrily? (a) a good Q&A habit (b) a poor Q&A habit

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