Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 920 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 Good or poor Q&A habit: thanking the asker? (a) a poor Q&A habit (b) a good Q&A habit
2. 2.🙋 Good or poor Q&A habit: rolling your eyes? (a) a good Q&A habit (b) a poor Q&A habit
3. 3.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) a polite reply (b) an impolite reply
4. 4.Which of these is a good Q&A habit? (a) making up an answer (b) interrupting the asker (c) arguing angrily (d) repeating the question
5. 5.🙋 While someone asks a question, you should… (a) look at your notes (b) start packing up (c) listen till they finish (d) interrupt them
6. 6.🙋 Good or poor Q&A habit: keeping answers short? (a) a good Q&A habit (b) a poor Q&A habit
7. 7.🙋 Good or poor Q&A habit: making up an answer? (a) a good Q&A habit (b) a poor Q&A habit
8. 8.🔍 Which is the odd one out? (a) staying calm (b) rolling your eyes (c) admitting you don’t know (d) keeping answers short
9. 9.🔍 Which is the odd one out? (a) interrupting the asker (b) repeating the question (c) arguing angrily (d) making up an answer
10. 10.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
11. 11.🙋 Good or poor Q&A habit: answering only friends? (a) a poor Q&A habit (b) a good Q&A habit
12. 12.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
13. 13.🙋 When you answer an audience question, which do you do first: check if it helped or listen to the question? (a) check if it helped (b) listen to the question
14. 14.True or false: “That is a silly question.” is an impolite reply. (a) False (b) True
15. 15.🙋 Good or poor Q&A habit: arguing angrily? (a) a poor Q&A habit (b) a good Q&A habit
16. 16.🙋 Many hands go up at once. What is fair? (a) ignore them all (b) shout over them (c) take them one by one (d) answer only friends
17. 17.🙋 You don’t know the answer to a question. What is best? (a) laugh at the asker (b) make up an answer (c) say you will find out (d) ignore the question
18. 18.True or false: “I don’t know. Next.” is a polite reply. (a) True (b) False
19. 19.True or false: “Could you please repeat the question?” is an impolite reply. (a) True (b) False
20. 20.🙋 After answering, what can you politely ask? (a) “Does that help?” (b) “Any more silly ones?” (c) “Wasn’t it obvious?” (d) “Happy now?”
21. 21.🙋 What does “Q&A” stand for? (a) queue and arrive (b) quiz and award (c) quick and amazing (d) questions and answers
22. 22.Which of these is a good Q&A habit? (a) a ten-minute answer (b) rolling your eyes (c) arguing angrily (d) looking at everyone
23. 23.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
24. 24.Which of these is a good Q&A habit? (a) rolling your eyes (b) a ten-minute answer (c) arguing angrily (d) thanking the asker
25. 25.Which of these is a good Q&A habit? (a) making up an answer (b) rolling your eyes (c) admitting you don’t know (d) answering only friends
26. 26.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) a polite reply (b) an impolite reply
27. 27.True or false: “Ask someone else.” is an impolite reply. (a) True (b) False
28. 28.True or false: “That is a silly question.” is a polite reply. (a) False (b) True
29. 29.🙋 You didn’t hear the question clearly. What should you do? (a) pretend you heard (b) walk away (c) politely ask again (d) guess and answer
30. 30.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) an impolite reply (b) a polite reply
31. 31.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) an impolite reply (b) a polite reply
32. 32.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) an impolite reply (b) a polite reply
33. 33.True or false: “Obviously! Everyone knows that.” is an impolite reply. (a) False (b) True
34. 34.Which of these is a poor Q&A habit? (a) keeping answers short (b) thanking the asker (c) making up an answer (d) repeating the question
35. 35.🔍 Which is the odd one out? (a) a ten-minute answer (b) arguing angrily (c) looking at everyone (d) rolling your eyes
36. 36.Which of these is a good Q&A habit? (a) a ten-minute answer (b) answering only friends (c) staying calm (d) interrupting the asker
37. 37.Which of these is a poor Q&A habit? (a) thanking the asker (b) rolling your eyes (c) looking at everyone (d) repeating the question
38. 38.🔍 Which is the odd one out? (a) admitting you don’t know (b) thanking the asker (c) making up an answer (d) repeating the question
39. 39.True or false: “Ask someone else.” is a polite reply. (a) False (b) True
40. 40.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped

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