Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 925 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 While someone asks a question, you should… (a) look at your notes (b) listen till they finish (c) start packing up (d) interrupt them
2. 2.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) a polite reply (b) an impolite reply
3. 3.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) an impolite reply (b) a polite reply
4. 4.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) a polite reply (b) an impolite reply
5. 5.🙋 When you answer an audience question, which do you do first: answer briefly or listen to the question? (a) answer briefly (b) listen to the question
6. 6.🙋 Good or poor Q&A habit: thanking the asker? (a) a good Q&A habit (b) a poor Q&A habit
7. 7.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
8. 8.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a poor Q&A habit (b) a good Q&A habit
9. 9.Which of these is a good Q&A habit? (a) making up an answer (b) thanking the asker (c) interrupting the asker (d) rolling your eyes
10. 10.Which of these is a poor Q&A habit? (a) looking at everyone (b) arguing angrily (c) keeping answers short (d) admitting you don’t know
11. 11.🙋 You don’t know the answer to a question. What is best? (a) laugh at the asker (b) ignore the question (c) say you will find out (d) make up an answer
12. 12.🙋 Good or poor Q&A habit: a ten-minute answer? (a) a poor Q&A habit (b) a good Q&A habit
13. 13.🙋 What does “Q&A” stand for? (a) quiz and award (b) quick and amazing (c) queue and arrive (d) questions and answers
14. 14.🔍 Which is the odd one out? (a) making up an answer (b) interrupting the asker (c) looking at everyone (d) a ten-minute answer
15. 15.Which of these is a good Q&A habit? (a) rolling your eyes (b) answering only friends (c) a ten-minute answer (d) staying calm
16. 16.🙋 Good or poor Q&A habit: looking at everyone? (a) a good Q&A habit (b) a poor Q&A habit
17. 17.Which of these is a good Q&A habit? (a) arguing angrily (b) repeating the question (c) answering only friends (d) rolling your eyes
18. 18.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) a polite reply (b) an impolite reply
19. 19.🙋 Many hands go up at once. What is fair? (a) shout over them (b) answer only friends (c) take them one by one (d) ignore them all
20. 20.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) a polite reply (b) an impolite reply
21. 21.🙋 You didn’t hear the question clearly. What should you do? (a) politely ask again (b) guess and answer (c) pretend you heard (d) walk away
22. 22.🙋 When you answer an audience question, which do you do first: listen to the question or check if it helped? (a) listen to the question (b) check if it helped
23. 23.True or false: “I don’t know. Next.” is a polite reply. (a) False (b) True
24. 24.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) False (b) True
25. 25.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) a polite reply (b) an impolite reply
26. 26.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) a polite reply (b) an impolite reply
27. 27.True or false: “Could you please repeat the question?” is an impolite reply. (a) False (b) True
28. 28.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) looking at everyone (c) a ten-minute answer (d) staying calm
29. 29.Which of these is a good Q&A habit? (a) admitting you don’t know (b) arguing angrily (c) rolling your eyes (d) making up an answer
30. 30.True or false: “That is a silly question.” is an impolite reply. (a) True (b) False
31. 31.🙋 Good or poor Q&A habit: answering only friends? (a) a good Q&A habit (b) a poor Q&A habit
32. 32.🙋 Good or poor Q&A habit: rolling your eyes? (a) a poor Q&A habit (b) a good Q&A habit
33. 33.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
34. 34.🔍 Which is the odd one out? (a) admitting you don’t know (b) looking at everyone (c) rolling your eyes (d) repeating the question
35. 35.True or false: “I already said that. Weren’t you listening?” is a polite reply. (a) True (b) False
36. 36.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) keeping answers short (c) thanking the asker (d) rolling your eyes
37. 37.🔍 Which is the odd one out? (a) admitting you don’t know (b) looking at everyone (c) staying calm (d) arguing angrily
38. 38.True or false: “Ask someone else.” is an impolite reply. (a) True (b) False
39. 39.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
40. 40.🙋 Good or poor Q&A habit: keeping answers short? (a) a poor Q&A habit (b) a good Q&A habit

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