Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 934 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.Which of these is a poor Q&A habit? (a) keeping answers short (b) admitting you don’t know (c) interrupting the asker (d) repeating the question
2. 2.True or false: “That is a great question — thank you.” is an impolite reply. (a) True (b) False
3. 3.🙋 You don’t know the answer to a question. What is best? (a) ignore the question (b) say you will find out (c) laugh at the asker (d) make up an answer
4. 4.True or false: “Good point. Let me explain that part again.” is an impolite reply. (a) False (b) True
5. 5.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
6. 6.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) an impolite reply (b) a polite reply
7. 7.🔍 Which is the odd one out? (a) repeating the question (b) staying calm (c) answering only friends (d) thanking the asker
8. 8.🙋 What does “Q&A” stand for? (a) quick and amazing (b) quiz and award (c) queue and arrive (d) questions and answers
9. 9.🙋 You didn’t hear the question clearly. What should you do? (a) walk away (b) pretend you heard (c) politely ask again (d) guess and answer
10. 10.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
11. 11.🙋 After answering, what can you politely ask? (a) “Any more silly ones?” (b) “Does that help?” (c) “Happy now?” (d) “Wasn’t it obvious?”
12. 12.🙋 Good or poor Q&A habit: making up an answer? (a) a poor Q&A habit (b) a good Q&A habit
13. 13.🔍 Which is the odd one out? (a) keeping answers short (b) thanking the asker (c) looking at everyone (d) making up an answer
14. 14.Which of these is a good Q&A habit? (a) arguing angrily (b) interrupting the asker (c) looking at everyone (d) making up an answer
15. 15.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply
16. 16.Which of these is a poor Q&A habit? (a) answering only friends (b) repeating the question (c) looking at everyone (d) admitting you don’t know
17. 17.True or false: “I already said that. Weren’t you listening?” is a polite reply. (a) False (b) True
18. 18.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
19. 19.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
20. 20.🙋 When you answer an audience question, which do you do first: check if it helped or listen to the question? (a) check if it helped (b) listen to the question
21. 21.🔍 Which is the odd one out? (a) keeping answers short (b) making up an answer (c) answering only friends (d) a ten-minute answer
22. 22.🙋 When you answer an audience question, which do you do first: answer briefly or listen to the question? (a) answer briefly (b) listen to the question
23. 23.🔍 Which is the odd one out? (a) thanking the asker (b) arguing angrily (c) admitting you don’t know (d) repeating the question
24. 24.🔍 Which is the odd one out? (a) arguing angrily (b) repeating the question (c) making up an answer (d) a ten-minute answer
25. 25.🙋 Good or poor Q&A habit: keeping answers short? (a) a good Q&A habit (b) a poor Q&A habit
26. 26.True or false: “That is a great question — thank you.” is a polite reply. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) a ten-minute answer (b) staying calm (c) making up an answer (d) interrupting the asker
28. 28.🙋 Good or poor Q&A habit: rolling your eyes? (a) a poor Q&A habit (b) a good Q&A habit
29. 29.🙋 Good or poor Q&A habit: repeating the question? (a) a poor Q&A habit (b) a good Q&A habit
30. 30.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) a polite reply (b) an impolite reply
31. 31.Which of these is a good Q&A habit? (a) a ten-minute answer (b) answering only friends (c) interrupting the asker (d) repeating the question
32. 32.Which of these is a poor Q&A habit? (a) repeating the question (b) thanking the asker (c) staying calm (d) making up an answer
33. 33.Which of these is a poor Q&A habit? (a) rolling your eyes (b) thanking the asker (c) staying calm (d) keeping answers short
34. 34.True or false: “That is a silly question.” is a polite reply. (a) False (b) True
35. 35.🙋 When you answer an audience question, which do you do first: listen to the question or answer briefly? (a) listen to the question (b) answer briefly
36. 36.True or false: “I already said that. Weren’t you listening?” is an impolite reply. (a) False (b) True
37. 37.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) a polite reply (b) an impolite reply
38. 38.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a poor Q&A habit (b) a good Q&A habit
39. 39.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) looking at everyone (c) keeping answers short (d) a ten-minute answer
40. 40.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) a polite reply (b) an impolite reply

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