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Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 938 · 40 questions
TalentJR

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

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  1. 1.Which of these is a good Q&A habit? (a) a ten-minute answer (b) interrupting the asker (c) making up an answer (d) staying calm
  2. 2.🙋 What does “Q&A” stand for? (a) questions and answers (b) quick and amazing (c) queue and arrive (d) quiz and award
  3. 3.🙋 When you answer an audience question, which do you do first: thank the asker or check if it helped? (a) thank the asker (b) check if it helped
  4. 4.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) a polite reply (b) an impolite reply
  5. 5.True or false: “Ask someone else.” is an impolite reply. (a) True (b) False
  6. 6.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) False (b) True
  7. 7.🙋 You don’t know the answer to a question. What is best? (a) laugh at the asker (b) say you will find out (c) make up an answer (d) ignore the question
  8. 8.True or false: “I already said that. Weren’t you listening?” is a polite reply. (a) True (b) False
  9. 9.True or false: “I already said that. Weren’t you listening?” is an impolite reply. (a) True (b) False
  10. 10.Which of these is a poor Q&A habit? (a) repeating the question (b) staying calm (c) interrupting the asker (d) thanking the asker
  11. 11.Which of these is a good Q&A habit? (a) keeping answers short (b) arguing angrily (c) interrupting the asker (d) answering only friends
  12. 12.🙋 When you answer an audience question, which do you do first: answer briefly or listen to the question? (a) answer briefly (b) listen to the question
  13. 13.🔍 Which is the odd one out? (a) answering only friends (b) repeating the question (c) looking at everyone (d) admitting you don’t know
  14. 14.🙋 While someone asks a question, you should… (a) look at your notes (b) start packing up (c) interrupt them (d) listen till they finish
  15. 15.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) an impolite reply (b) a polite reply
  16. 16.🙋 Good or poor Q&A habit: staying calm? (a) a good Q&A habit (b) a poor Q&A habit
  17. 17.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
  18. 18.True or false: “That is a great question — thank you.” is an impolite reply. (a) False (b) True
  19. 19.Which of these is a good Q&A habit? (a) arguing angrily (b) thanking the asker (c) rolling your eyes (d) making up an answer
  20. 20.Which of these is a poor Q&A habit? (a) looking at everyone (b) staying calm (c) keeping answers short (d) answering only friends
  21. 21.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) a polite reply (b) an impolite reply
  22. 22.🙋 You didn’t hear the question clearly. What should you do? (a) politely ask again (b) walk away (c) guess and answer (d) pretend you heard
  23. 23.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
  24. 24.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
  25. 25.True or false: “I don’t know. Next.” is a polite reply. (a) False (b) True
  26. 26.True or false: “Could you please repeat the question?” is a polite reply. (a) True (b) False
  27. 27.True or false: “That is a great question — thank you.” is a polite reply. (a) False (b) True
  28. 28.🔍 Which is the odd one out? (a) a ten-minute answer (b) arguing angrily (c) answering only friends (d) repeating the question
  29. 29.🙋 Many hands go up at once. What is fair? (a) take them one by one (b) ignore them all (c) shout over them (d) answer only friends
  30. 30.Which of these is a good Q&A habit? (a) making up an answer (b) rolling your eyes (c) answering only friends (d) looking at everyone
  31. 31.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
  32. 32.🙋 After answering, what can you politely ask? (a) “Wasn’t it obvious?” (b) “Happy now?” (c) “Any more silly ones?” (d) “Does that help?”
  33. 33.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) a polite reply (b) an impolite reply
  34. 34.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) an impolite reply (b) a polite reply
  35. 35.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) an impolite reply (b) a polite reply
  36. 36.🔍 Which is the odd one out? (a) thanking the asker (b) making up an answer (c) keeping answers short (d) repeating the question
  37. 37.🔍 Which is the odd one out? (a) staying calm (b) looking at everyone (c) arguing angrily (d) thanking the asker
  38. 38.🙋 Good or poor Q&A habit: repeating the question? (a) a poor Q&A habit (b) a good Q&A habit
  39. 39.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) a polite reply (b) an impolite reply
  40. 40.Which of these is a poor Q&A habit? (a) looking at everyone (b) admitting you don’t know (c) arguing angrily (d) repeating the question

Answer key

  1. staying calm
  2. questions and answers
  3. thank the asker
  4. an impolite reply
  5. True
  6. True
  7. say you will find out
  8. False
  9. True
  10. interrupting the asker
  11. keeping answers short
  12. listen to the question
  13. answering only friends
  14. listen till they finish
  15. an impolite reply
  16. a good Q&A habit
  17. thank the asker
  18. False
  19. thanking the asker
  20. answering only friends
  21. an impolite reply
  22. politely ask again
  23. listen to the question
  24. a polite reply
  25. False
  26. True
  27. True
  28. repeating the question
  29. take them one by one
  30. looking at everyone
  31. answer briefly
  32. “Does that help?”
  33. a polite reply
  34. a polite reply
  35. an impolite reply
  36. making up an answer
  37. arguing angrily
  38. a good Q&A habit
  39. a polite reply
  40. arguing angrily

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