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Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 940 · 40 questions
TalentJR

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

NameDateTime takenScore ___ / 40
  1. 1.🙋 Many hands go up at once. What is fair? (a) ignore them all (b) take them one by one (c) answer only friends (d) shout over them
  2. 2.🙋 Good or poor Q&A habit: arguing angrily? (a) a poor Q&A habit (b) a good Q&A habit
  3. 3.🙋 Good or poor Q&A habit: repeating the question? (a) a poor Q&A habit (b) a good Q&A habit
  4. 4.🙋 Good or poor Q&A habit: staying calm? (a) a poor Q&A habit (b) a good Q&A habit
  5. 5.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) True (b) False
  6. 6.🙋 You didn’t hear the question clearly. What should you do? (a) guess and answer (b) pretend you heard (c) politely ask again (d) walk away
  7. 7.Which of these is a poor Q&A habit? (a) looking at everyone (b) staying calm (c) admitting you don’t know (d) interrupting the asker
  8. 8.🔍 Which is the odd one out? (a) admitting you don’t know (b) looking at everyone (c) staying calm (d) interrupting the asker
  9. 9.Which of these is a poor Q&A habit? (a) keeping answers short (b) making up an answer (c) admitting you don’t know (d) repeating the question
  10. 10.🙋 When you answer an audience question, which do you do first: thank the asker or check if it helped? (a) thank the asker (b) check if it helped
  11. 11.True or false: “That is a silly question.” is a polite reply. (a) True (b) False
  12. 12.🙋 Good or poor Q&A habit: looking at everyone? (a) a poor Q&A habit (b) a good Q&A habit
  13. 13.🙋 Good or poor Q&A habit: interrupting the asker? (a) a good Q&A habit (b) a poor Q&A habit
  14. 14.🔍 Which is the odd one out? (a) keeping answers short (b) arguing angrily (c) rolling your eyes (d) interrupting the asker
  15. 15.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) an impolite reply (b) a polite reply
  16. 16.🙋 You don’t know the answer to a question. What is best? (a) make up an answer (b) laugh at the asker (c) ignore the question (d) say you will find out
  17. 17.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) False (b) True
  18. 18.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
  19. 19.Which of these is a good Q&A habit? (a) repeating the question (b) rolling your eyes (c) arguing angrily (d) interrupting the asker
  20. 20.True or false: “Obviously! Everyone knows that.” is a polite reply. (a) False (b) True
  21. 21.🔍 Which is the odd one out? (a) keeping answers short (b) thanking the asker (c) admitting you don’t know (d) answering only friends
  22. 22.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
  23. 23.🔍 Which is the odd one out? (a) arguing angrily (b) looking at everyone (c) staying calm (d) thanking the asker
  24. 24.🔍 Which is the odd one out? (a) thanking the asker (b) staying calm (c) keeping answers short (d) making up an answer
  25. 25.True or false: “Could you please repeat the question?” is an impolite reply. (a) True (b) False
  26. 26.🔍 Which is the odd one out? (a) arguing angrily (b) repeating the question (c) making up an answer (d) a ten-minute answer
  27. 27.Which of these is a good Q&A habit? (a) making up an answer (b) answering only friends (c) interrupting the asker (d) keeping answers short
  28. 28.True or false: “That is a great question — thank you.” is a polite reply. (a) False (b) True
  29. 29.Which of these is a good Q&A habit? (a) rolling your eyes (b) interrupting the asker (c) a ten-minute answer (d) staying calm
  30. 30.🙋 What does “Q&A” stand for? (a) queue and arrive (b) quick and amazing (c) quiz and award (d) questions and answers
  31. 31.Which of these is a good Q&A habit? (a) thanking the asker (b) a ten-minute answer (c) arguing angrily (d) rolling your eyes
  32. 32.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
  33. 33.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) an impolite reply (b) a polite reply
  34. 34.True or false: “Ask someone else.” is an impolite reply. (a) True (b) False
  35. 35.Which of these is a poor Q&A habit? (a) keeping answers short (b) arguing angrily (c) staying calm (d) thanking the asker
  36. 36.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) a polite reply (b) an impolite reply
  37. 37.True or false: “Good point. Let me explain that part again.” is an impolite reply. (a) False (b) True
  38. 38.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) an impolite reply (b) a polite reply
  39. 39.🙋 When you answer an audience question, which do you do first: check if it helped or listen to the question? (a) check if it helped (b) listen to the question
  40. 40.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) a polite reply (b) an impolite reply

Answer key

  1. take them one by one
  2. a poor Q&A habit
  3. a good Q&A habit
  4. a good Q&A habit
  5. True
  6. politely ask again
  7. interrupting the asker
  8. interrupting the asker
  9. making up an answer
  10. thank the asker
  11. False
  12. a good Q&A habit
  13. a poor Q&A habit
  14. keeping answers short
  15. an impolite reply
  16. say you will find out
  17. False
  18. thank the asker
  19. repeating the question
  20. False
  21. answering only friends
  22. answer briefly
  23. arguing angrily
  24. making up an answer
  25. False
  26. repeating the question
  27. keeping answers short
  28. True
  29. staying calm
  30. questions and answers
  31. thanking the asker
  32. answer briefly
  33. an impolite reply
  34. True
  35. arguing angrily
  36. an impolite reply
  37. False
  38. a polite reply
  39. listen to the question
  40. a polite reply

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