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Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 948 · 40 questions
TalentJR

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

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  1. 1.🔍 Which is the odd one out? (a) interrupting the asker (b) thanking the asker (c) arguing angrily (d) rolling your eyes
  2. 2.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) False (b) True
  3. 3.True or false: “Good point. Let me explain that part again.” is an impolite reply. (a) False (b) True
  4. 4.🙋 Good or poor Q&A habit: staying calm? (a) a poor Q&A habit (b) a good Q&A habit
  5. 5.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
  6. 6.Which of these is a good Q&A habit? (a) a ten-minute answer (b) rolling your eyes (c) arguing angrily (d) keeping answers short
  7. 7.🙋 Good or poor Q&A habit: repeating the question? (a) a good Q&A habit (b) a poor Q&A habit
  8. 8.True or false: “I already said that. Weren’t you listening?” is an impolite reply. (a) False (b) True
  9. 9.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) an impolite reply (b) a polite reply
  10. 10.🙋 Good or poor Q&A habit: rolling your eyes? (a) a poor Q&A habit (b) a good Q&A habit
  11. 11.🙋 Many hands go up at once. What is fair? (a) ignore them all (b) take them one by one (c) answer only friends (d) shout over them
  12. 12.🙋 When you answer an audience question, which do you do first: listen to the question or answer briefly? (a) listen to the question (b) answer briefly
  13. 13.Which of these is a good Q&A habit? (a) making up an answer (b) repeating the question (c) interrupting the asker (d) answering only friends
  14. 14.Which of these is a poor Q&A habit? (a) looking at everyone (b) repeating the question (c) rolling your eyes (d) admitting you don’t know
  15. 15.🙋 You didn’t hear the question clearly. What should you do? (a) pretend you heard (b) walk away (c) guess and answer (d) politely ask again
  16. 16.True or false: “Could you please repeat the question?” is an impolite reply. (a) False (b) True
  17. 17.🙋 What does “Q&A” stand for? (a) quiz and award (b) queue and arrive (c) quick and amazing (d) questions and answers
  18. 18.Which of these is a poor Q&A habit? (a) repeating the question (b) answering only friends (c) admitting you don’t know (d) thanking the asker
  19. 19.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
  20. 20.🔍 Which is the odd one out? (a) repeating the question (b) interrupting the asker (c) rolling your eyes (d) a ten-minute answer
  21. 21.True or false: “I see it differently, but thank you for sharing.” is an impolite reply. (a) False (b) True
  22. 22.True or false: “That is a great question — thank you.” is an impolite reply. (a) True (b) False
  23. 23.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) a polite reply (b) an impolite reply
  24. 24.True or false: “Obviously! Everyone knows that.” is an impolite reply. (a) False (b) True
  25. 25.True or false: “Obviously! Everyone knows that.” is a polite reply. (a) False (b) True
  26. 26.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) an impolite reply (b) a polite reply
  27. 27.True or false: “That is a great question — thank you.” is a polite reply. (a) False (b) True
  28. 28.🔍 Which is the odd one out? (a) admitting you don’t know (b) thanking the asker (c) making up an answer (d) repeating the question
  29. 29.Which of these is a poor Q&A habit? (a) keeping answers short (b) admitting you don’t know (c) thanking the asker (d) making up an answer
  30. 30.🙋 After answering, what can you politely ask? (a) “Wasn’t it obvious?” (b) “Does that help?” (c) “Happy now?” (d) “Any more silly ones?”
  31. 31.🔍 Which is the odd one out? (a) answering only friends (b) repeating the question (c) admitting you don’t know (d) keeping answers short
  32. 32.True or false: “I don’t know. Next.” is an impolite reply. (a) False (b) True
  33. 33.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) an impolite reply (b) a polite reply
  34. 34.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply
  35. 35.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) True (b) False
  36. 36.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a poor Q&A habit (b) a good Q&A habit
  37. 37.Which of these is a good Q&A habit? (a) arguing angrily (b) staying calm (c) a ten-minute answer (d) interrupting the asker
  38. 38.🙋 You don’t know the answer to a question. What is best? (a) ignore the question (b) laugh at the asker (c) make up an answer (d) say you will find out
  39. 39.True or false: “That is a silly question.” is a polite reply. (a) True (b) False
  40. 40.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker

Answer key

  1. thanking the asker
  2. False
  3. False
  4. a good Q&A habit
  5. answer briefly
  6. keeping answers short
  7. a good Q&A habit
  8. True
  9. an impolite reply
  10. a poor Q&A habit
  11. take them one by one
  12. listen to the question
  13. repeating the question
  14. rolling your eyes
  15. politely ask again
  16. False
  17. questions and answers
  18. answering only friends
  19. a polite reply
  20. repeating the question
  21. False
  22. False
  23. a polite reply
  24. True
  25. False
  26. an impolite reply
  27. True
  28. making up an answer
  29. making up an answer
  30. “Does that help?”
  31. answering only friends
  32. True
  33. a polite reply
  34. an impolite reply
  35. True
  36. a good Q&A habit
  37. staying calm
  38. say you will find out
  39. False
  40. thank the asker

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