Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 959 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 Good or poor Q&A habit: repeating the question? (a) a poor Q&A habit (b) a good Q&A habit
2. 2.True or false: “Ask someone else.” is a polite reply. (a) True (b) False
3. 3.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) a polite reply (b) an impolite reply
4. 4.True or false: “Good point. Let me explain that part again.” is an impolite reply. (a) True (b) False
5. 5.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) a polite reply (b) an impolite reply
6. 6.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) a polite reply (b) an impolite reply
7. 7.🙋 Many hands go up at once. What is fair? (a) take them one by one (b) shout over them (c) ignore them all (d) answer only friends
8. 8.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
9. 9.🔍 Which is the odd one out? (a) admitting you don’t know (b) answering only friends (c) interrupting the asker (d) a ten-minute answer
10. 10.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) an impolite reply (b) a polite reply
11. 11.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) an impolite reply (b) a polite reply
12. 12.🙋 Good or poor Q&A habit: looking at everyone? (a) a poor Q&A habit (b) a good Q&A habit
13. 13.🙋 What does “Q&A” stand for? (a) quick and amazing (b) questions and answers (c) quiz and award (d) queue and arrive
14. 14.Which of these is a good Q&A habit? (a) interrupting the asker (b) making up an answer (c) rolling your eyes (d) thanking the asker
15. 15.🙋 After answering, what can you politely ask? (a) “Happy now?” (b) “Any more silly ones?” (c) “Does that help?” (d) “Wasn’t it obvious?”
16. 16.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) a polite reply (b) an impolite reply
17. 17.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) an impolite reply (b) a polite reply
18. 18.🔍 Which is the odd one out? (a) thanking the asker (b) looking at everyone (c) staying calm (d) answering only friends
19. 19.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) a polite reply (b) an impolite reply
20. 20.🔍 Which is the odd one out? (a) keeping answers short (b) thanking the asker (c) admitting you don’t know (d) interrupting the asker
21. 21.Which of these is a poor Q&A habit? (a) repeating the question (b) interrupting the asker (c) thanking the asker (d) admitting you don’t know
22. 22.🔍 Which is the odd one out? (a) staying calm (b) admitting you don’t know (c) repeating the question (d) making up an answer
23. 23.🔍 Which is the odd one out? (a) a ten-minute answer (b) answering only friends (c) thanking the asker (d) arguing angrily
24. 24.True or false: “I see it differently, but thank you for sharing.” is an impolite reply. (a) False (b) True
25. 25.🙋 While someone asks a question, you should… (a) start packing up (b) look at your notes (c) interrupt them (d) listen till they finish
26. 26.🙋 Good or poor Q&A habit: staying calm? (a) a good Q&A habit (b) a poor Q&A habit
27. 27.🙋 You didn’t hear the question clearly. What should you do? (a) pretend you heard (b) guess and answer (c) politely ask again (d) walk away
28. 28.True or false: “I don’t know. Next.” is a polite reply. (a) False (b) True
29. 29.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
30. 30.Which of these is a poor Q&A habit? (a) keeping answers short (b) a ten-minute answer (c) admitting you don’t know (d) looking at everyone
31. 31.🙋 When you answer an audience question, which do you do first: check if it helped or listen to the question? (a) check if it helped (b) listen to the question
32. 32.True or false: “That is a silly question.” is a polite reply. (a) True (b) False
33. 33.🙋 Good or poor Q&A habit: keeping answers short? (a) a poor Q&A habit (b) a good Q&A habit
34. 34.Which of these is a poor Q&A habit? (a) keeping answers short (b) thanking the asker (c) staying calm (d) making up an answer
35. 35.True or false: “Obviously! Everyone knows that.” is an impolite reply. (a) False (b) True
36. 36.Which of these is a poor Q&A habit? (a) rolling your eyes (b) repeating the question (c) staying calm (d) thanking the asker
37. 37.🙋 When you answer an audience question, which do you do first: thank the asker or check if it helped? (a) thank the asker (b) check if it helped
38. 38.🔍 Which is the odd one out? (a) rolling your eyes (b) making up an answer (c) a ten-minute answer (d) keeping answers short
39. 39.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) False (b) True
40. 40.🙋 You don’t know the answer to a question. What is best? (a) say you will find out (b) make up an answer (c) ignore the question (d) laugh at the asker

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